Customer Mania! : It's Never Too Late to Build a Customer-Focused Company (9780007201396)

The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Though written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.

Product details

• Format Hardback | 208 pages
• Dimensions 141 x 222mm | 374g
• Publication date 03 Jan 2005
• Publisher HarperCollins Publishers
• Imprint HarperCollins Publishers Ltd
• Publication City/Country London, United Kingdom
• ISBN10 0007201397
• ISBN13 9780007201396

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